FAQ

• Is JumboFiles.com free to use?
  Yes!! JumboFiles.com is 100% free.
  
  
• Do you have any type of download restrictions?
  - None at all!
  - Users from all countries are allowed to download and use all features of our site.
  - No restrictions on parallel downloads, you can download as many files as you want at the same time.
  - We do not have any download limits, ie. hourly/daily/etc.
  
  
• Do you support MP3 embed?
  Yes!! You can get the embed code from the MP3 download page.
  
  
• What is the max file size I can upload?
  Your files can be up to 1000MB (free user) / 2000MB (premium user) and we allow split archives.
  
  
• How many times can a file be downloaded? How many files can I upload?
  Downloads are unlimited and uploads are unlimited up to your 500GB storage space.
  
  
• How can I upload multiple files at a time?
  After selecting your first file, click browse again to select another file.
  You can upload up to 10 files (free user) / 20 files (premium user) at a time.
  
  
• Do you have a desktop upload program?
  You can download our desktop upload program here
  It is only compatible with Windows XP/Vista/7.
  
  
• Do you FTP upload?
  Yes! We do have FTP upload and it is available to all users free or premium.
  Select "FTP upload" from the upload page and click on "Enable FTP"
  You will have FTP access for 30 days, after 30 days, you have to return to our site and re-enabe FTP upload again.
  You can queue/resume files with FTP upload
  After each file upload finish, the file will be copied to your account automatically in a few minutes.
  
  
• How long will the file be stored?
  Your files will never be deleted as long as it has at least 1 download in the last 30-180 days, please check for the
  filesize listed in the table below. These limits are not strictly enforced, in reality, sometimes it will take longer to
  delete if there is no need and there are lots of storage space available.
  

  Filesize	Unregistered / Registered Free User	Premium User
  25MB or less	180 days from date of last download	Never
  25MB - 100MB	60 days from date of last download	Never
  100MB - 600MB	45 days from date of last download	Never
  600MB - 2000MB	30 days from date of last download	Never

  
  To free up resources for other users, files uploaded by an unregistered user with 0 downloads, meaning files that are
  uploaded but has never been downloaded may be removed after 10 days from the date of the upload. For registered
  free users, your file may be removed in 180 days, 60 days, 45 days, or 30 days depending on filesize (see table above).
  
  Images viewed and MP3 streamed on the download page counts as downloads (download counter increases).
  MP3 embeds will count as downloads towards the inactivity days but your download counter will not increase.
  
  Unregistered = users who are not logged in when uploading
  Registered free users = users who have registered for a free account and are logged in when uploading
  Premium users = users who have a premium account and are logged in when uploading
  
  
• Can I hotlink my files?
  Free users are not allowed to hotlink.
  Premium users have hotlink bandwidth of 100 GB / month.
  If hotlink bandwidth exceed 100 GB / month, free users will need to view download page to download files.
  Premium users can buy additional one-time hotlink bandwidth if they used all their hotlink bandwidth before
  the monthly reset period. The one-time hotlink bandwidth do not expire and the included hotlink bandwidth
  is deducted first before the one-time hotlink bandwidth.
  
  
• What is prohibited to upload?
  - Pornography (including child pornography)
  - Material you do not have permission to upload
  - Please check our terms of use for further details
  
  
• How do I delete a file I uploaded?
  Use the unique delete link that was provided to you after your upload finished.
  Alternatively, if you were logged in when uploading, you can delete it from your account area.
  
  
• What is the difference between free account and premium account?
  You can find more information about premium accounts here
  
  
• I lost the password to my account and the reset password feature is not working?
  Some emails from our server may be blocked or are being sent to the "junk mail" folders.
  Please check those folders and if you still do not see password reset instructions, contact us at support(at)jumbofiles.com